Privacy Policy – Itch Limited
Effective Date: 01 July 2025
Itch Limited (referred to in this policy as “Itch”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020.
By engaging with us — whether via our website, social platforms, forms, or other communications — you are agreeing to this policy.
1. What personal information we collect
We may collect personal information from you when you interact with us, including but not limited to:
- Contact information – name, email address, phone number, address
- Business details – company name, role/title, service interests
- Digital information – IP address, device/browser data, site usage behaviour
- Media content – photos, video, audio, or testimonials when you participate in our projects or productions
- Communications – emails, feedback, survey responses, and other messages you send us
In most cases, we collect personal information directly from you. Occasionally, we may collect it from publicly available sources or third parties where permitted by law.
2. Why we collect your information
We collect and use your information to:
- Communicate with you about our services, content, or campaigns
- Deliver content and creative services
- Promote client or partner content (with your permission if required)
- Improve our website, marketing, and service offering
- Manage business operations and client relationships
- Meet legal, regulatory, or contractual obligations
We only collect personal information where it is relevant and necessary for these purposes.
3. How we share your information
We may disclose your information to:
- Our staff and contractors who need it to do their job
- Trusted third-party service providers, such as cloud storage, CRM, website analytics, and communications tools
- Clients or collaborators, where you have been directly involved in a project or campaign (e.g. appearing in content)
- Authorities or regulators, if legally required
We will never sell your personal information.
4. Storage & security
We store personal information securely using reputable cloud-based services. We take reasonable steps to protect it from loss, unauthorised access, or misuse, including:
- Password-protected systems
- Access controls and encryption
- Staff confidentiality protocols
If information is no longer required, we may securely delete or anonymise it.
5. Access & correction
You have the right to:
- Access your personal information
- Request correction if you believe it is inaccurate, incomplete, or outdated
To do this, please contact us at stu@itch.co.nz or write to:
Privacy Officer
Itch Limited
Level 1, 104 Salisbury Street
Christchurch 8013
New Zealand
We will respond to your request within 20 working days.
6. Use of cookies & tracking
Our website may use cookies and similar technologies to collect information about user behaviour, including:
- Pages visited
- Time spent on site
- Referring links
- Device/browser type
This helps us improve user experience and target content more effectively. You can manage cookie settings via your browser.
7. Marketing communications
If you’ve opted in, we may send you updates, event invites, or promotions. You can unsubscribe at any time by clicking the link in our emails or by contacting us.
8. Changes to this policy
We may update this Privacy Policy occasionally. The latest version will always be available on our website. Any material changes will be communicated via our website or direct contact.
9. Contact us
If you have any questions or concerns about this policy or how we manage your data, please contact:
Email: stu@itch.co.nz
Mail: Itch Limited, Level 1, 104 Salisbury Street, Christchurch 8013